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General Terms and Conditions

General Terms and Conditions

General Terms and Conditions (GTC) for bike-sharing systems operated by nextbike Czech Republic s.r.o.
effective as of April 1, 2026

The following General Terms and Conditions govern the mutual rights and obligations between the customer and nextbike Czech Republic s.r.o. when using shared bicycles and electric bicycles (hereinafter referred to as the “bikes”) within the territory of the Czech Republic. For the use of nextbike services in other countries, the terms and conditions of the local providers shall apply.

Sections §1–§8 of these terms govern the rights and obligations relating to the use and rental of shared bicycles. Sections §9–§19 govern the business relationship between nextbike Czech Republic s.r.o. as the provider of shared bicycles and its customers.

Definitions

Provider – nextbike Czech Republic s.r.o.

Customer – a registered user who has created and activated an account with nextbike by pairing (verifying) a payment card. The customer is therefore the person who is also the holder of that payment card.

Customer account – an account created by the customer via the nextbike app or the website www.nextbikeczech.com for the purpose of using nextbike shared bicycles.

Registration – creation of a nextbike account and provision of information necessary for using nextbike shared bicycles.

Activation of the customer account – takes place by entering the details of a valid payment card and transferring the amount of CZK 50 (in Kladno, CZK 300 valid from 21 October 2023; in the Beroun region, CZK 300 valid from 3 December 2024), which serves the customer as ride credit. This credit may be used by the customer in all countries where nextbike operates.

Rental – the period from unlocking a shared bicycle until the proper return and locking of the shared bicycle.

Start of rental – the time period beginning with unlocking the bike in the app or through nextbike customer service.

End of rental – occurs when the bike is locked at an official station or in a flexible zone by pressing the lock lever above the rear wheel, confirmed by the bike’s sound signal and by checking the correctly returned bike in the app.

Parking – a pause during the use of the bike (by selecting parking mode in the app), during which the customer may temporarily leave the bike locked outside a station. During parking, the rental continues to be charged until the bike is returned to an official station or flexible zone.

Return – termination of the rental, carried out by the customer by pressing the lock lever above the rear wheel and checking in the app that the bike rental has ended.

Rental fee – the amount charged to the customer for the given ride according to the currently valid price list.

Official station – a place designated for returning a nextbike bike, displayed on the app and website map and marked with an icon in the shape of an inverted drop. After clicking the “drop,” the station number and name are displayed. Otherwise, the bike is considered returned outside an official station.

Flex zone – an area designated for bike returns, shown on the app and website map as a blue-colored area.

Bonus station – by using a bonus station, the user receives a special benefit (e.g. extra ride minutes, extra ride credit, or a free ride).

Extra ride minutes – always added to the ride tariff of the given city when renting (starting the rental) from a bonus station.

Extra ride credit – this ride credit, credited to the user’s nextbike account, may only be used for rides on nextbike bicycles and cannot be cashed out.

Subsidized rental – a rental that is free of charge for the end user and financed by another entity. Typically, free rides are subsidized by a city hall (e.g. the first 15 minutes of each ride) or by a private entity.

nextbike subscription – a monthly or annual subscription under which the customer receives an extra 30 free minutes for each rental.

nextbike GmbH – the parent company of nextbike Czech Republic s.r.o., which provides nextbike shared bicycle rentals in Europe.

§1 Effectiveness of the Terms and Conditions (GTC)

The subject matter of the contractual relationship under these GTC is the short-term rental of nextbike bicycles for the customer’s temporary use and, in return, the customer’s obligation to comply with the terms, rules, and restrictions set out in these GTC and to pay the rental fee for use of the bikes according to the currently valid price list.

Bike rental (short-term rental) can be arranged either by phone or through the nextbike smartphone app supporting iOS, Android, Windows, or Huawei.

Any agreements made orally between the customer and the provider that differ from these GTC must be approved and confirmed in writing by the provider.

§2 Registration and Confirmation

An application for registration (“application”) may be submitted either via the nextbike smartphone app supporting iOS, Android, Windows, or Huawei, or online at www.nextbikeczech.com. Registration may only be completed by applicants who have reached the age of 18 at the time the application is approved.

As part of the application process, the provider is entitled to use the services of the payment partner Adyen in order to verify the applicant’s ability to pay.

Upon registration, the applicant receives a personal identification number (PIN), which is used to log in to the smartphone app and to the website www.nextbikeczech.com.

After successful registration, the customer may rent the provider’s bicycles on a short-term basis, as well as other nextbike-branded bicycles worldwide. An overview of their locations is available at www.nextbikeczech.com. If the customer wishes to rent bicycles in another country or city than the one in which they registered, they will be asked to accept the locally applicable different tariffs and GTC.

When registering, the applicant is required to enter a valid payment card. To verify the validity of the payment card, the customer verifies their nextbike account with an amount of CZK 50 (in Kladno, CZK 300 valid from 21 October 2023; in the Beroun region, CZK 300 valid from 3 December 2024). This amount is subsequently converted into ride credit, which may be used toward rental fees at all tariff levels and in all countries where nextbike operates. The credit does not expire and is non-refundable.

The customer is obliged to inform the provider without undue delay of any changes to their personal data occurring during the business relationship with the provider by email to servis@nextbikeczech.com.

§3 Conditions of Use

The nextbike bike-sharing system may not be used:

  • by persons under 18 years of age;
  • for transporting more than one person at a time, especially small children (in the basket, on the frame, on the rear wheel cover), except where the bike is equipped by the provider with a child bike seat for transporting a child;
  • for trips outside the territory of the Czech Republic without the provider’s written consent;
  • for renting to third parties for payment;
  • by persons under the influence of alcohol or drugs;
  • if the customer discovers any defect during the mandatory pre-ride inspection of the bike. In such case, the customer is obliged to inform the provider of such defect during customer service working hours (Monday–Friday, 8:00 a.m.–8:00 p.m.; Saturday–Sunday, 10:00 a.m.–6:00 p.m.) at +420581652047, or outside customer service working hours via feedback in the app or by email (servis@nextbikeczech.com);
  • in adverse weather conditions (e.g. strong wind, rain, storms, frost, snow).

The customer is obliged to comply with the relevant legal regulations governing traffic on public roads, especially using hand signals and respecting the prohibition of riding on sidewalks. In the event of a breach of any such obligations laid down by legal regulations, the customer acknowledges the possible incurrence of liability for an offence.

The customer is obliged to use the bike exclusively for riding on public roads where such riding is permitted. The bike serves solely as a means of transport, and the customer undertakes to use it for that purpose only.

The customer is responsible for the risk of damage to the bike for the duration of its use.

The customer rides the bike at their own risk and is obliged to inspect the condition of the bike before starting the ride, in particular the functionality of the front and rear brakes, the condition of the wheels and inner tubes, and the smoothness and operability of the handlebars/headset.

For bikes equipped with a child bike seat, the following must always be carefully checked before starting the ride:

  • fastening of the seat to the bike;
  • whether the seat shows any defects or deformation (damage to the seat itself, safety belts, etc.);
  • the carrying capacity of the child seat (25 kg) in relation to the child’s weight – it is strictly prohibited to transport a child on a bike equipped with a child seat if the child’s weight exceeds the maximum load capacity of the seat.

If a defect in the bike is discovered, the customer is obliged to inform the provider as set out in §3(1)(6) of these GTC. The provider is not liable for any damage arising from the poor condition of the bike which the customer could have discovered before starting the ride.

It is prohibited to ride the bike without holding the handlebars.

It is prohibited to use the bike basket improperly or overload it (maximum load capacity is 5 kg). The customer is obliged to ensure that transported items are properly fastened and secured at all times. Live animals may not be transported in the basket. The provider is not liable for any damage to transported items, nor for any damage caused by them. Items transported on the bike must not endanger or restrict other road users or the bike user and must not reduce their safety.

It is prohibited to use the shared bike in a manner that could lead to its damage, such as riding on stairs or riding in unsuitable terrain (fields, forests, etc.).

Unauthorized modifications or alterations to the bike are not permitted, including attaching one’s own child bike seat.

If unauthorized or improper use of a bike or a nextbike station is detected, the provider is entitled to terminate the business relationship, block the customer from further rentals of shared bikes, and claim financial compensation.

The customer may allow another person to use the bike, but such person must be older than 18 years. In that case, the customer is liable for the actions of that person as if they had made the rental themselves and is obliged to ensure that such person follows all customer instructions contained in these GTC. In the event of a breach of this obligation, nextbike is not liable for any damage caused by such third parties. The customer who confirmed the bike rental is liable for any damage caused to nextbike property.

Transporting a child on a bike equipped with a child seat is entirely at the customer’s own risk. The customer transporting the child is obliged to act with maximum caution, the highest degree of care, and bears full responsibility for the transported child’s safety, life, and health. Nextbike is not liable for any harm (falls, injuries) that may occur to the child as a result of such transport. The customer transporting the child on a bike equipped with a child seat bears full responsibility for the child.

The customer confirms that they have familiarized themselves with the nextbike ten rules (https://www.nextbikeczech.com/nextbikove-desatero/) and will comply with them.

The customer may not lock a nextbike shared bike with a personal lock. If this occurs, the provider is entitled to remove the personal lock.

§4 Rental Restrictions

The bike may only be returned within the territory of the city where the rental started. This does not apply to travel between the following cities:

  • Ostrava and Frýdek-Místek
  • Ostrava, Ludgeřovice and Hlučín
  • Krmelín and Frýdek-Místek
  • Krmelín and Ostrava
  • Votice and Olbramovice
  • Prague, Říčany, Prague 22 and Rudná u Prahy
  • Mladá Boleslav and Mnichovo Hradiště
  • Beroun, Zdice, Králův Dvůr, Hýskov and Tetín
  • Kladno and Stochov
  • Kunovice and Uherské Hradiště
  • Vrchlabí, Lánov and Dolní Dvůr
  • Týniště nad Orlicí and Albrechtice nad Orlicí
  • Kostelec nad Orlicí, Doudleby and Častolovice

Unless agreed otherwise, each customer may rent up to four bikes simultaneously on one nextbike account, with each bike counting as one rental. If the user rents multiple bikes on one account simultaneously and subsidized rides are active in the city of rental, such subsidized rides apply to up to four rented bikes at the same time (e.g. 15 minutes of free riding thanks to city support).

The rule set out in §4 point 2 does not apply to MultiSport and Lítačka benefits, nextbike subscriptions, or to bike-sharing operations in the city of Brno, where subsidized rental applies to one bike only.

A maximum of 30 rentals may be made within a 24-hour period.

After using free minutes (e.g. 15 minutes of free riding thanks to city support), this benefit may be used again only after 10 minutes from the end of that rental; otherwise, the bike rental is charged at the standard rate of the given city.

§5 Rental Period

The charged bike rental period begins when the selected bike is opened in the app.

The customer is obliged to confirm the end of the rental period pursuant to §9. After the end of the rental is confirmed, the rental fee shall be charged according to the currently valid price list. The official end of the rental period must be confirmed by locking the bike and checking the end of the rental in the app. In case of a problem locking the bike, nextbike customer service must be informed immediately. During customer service working hours (Monday–Friday, 8:00 a.m.–8:00 p.m.; Saturday–Sunday, 10:00 a.m.–6:00 p.m.), please inform us via the service line at +420581652047 so that the problem can be resolved immediately (to resolve the issue, the customer must call while standing next to the bike); outside working hours, please contact us via the in-app feedback function or by email (servis@nextbikeczech.com).

§6 Bike Rental Conditions

The customer must familiarize themselves with the conditions and proper use of the rented bike before starting the rental.

How to use the bike

Before starting the rental, it is always necessary to check the condition of the bike, in particular to test the proper functioning of the brakes, the condition of the wheels and inner tubes, and the smoothness and operability of the handlebars/headset.

For bikes equipped with a child bike seat, the following must always be carefully checked before starting the ride:

  • fastening of the seat to the bike;
  • whether the seat shows any defects or deformation (damage to the seat itself, safety belts, etc.);
  • the load capacity of the child seat in relation to the child’s weight – it is strictly prohibited to transport a child on a bike equipped with a child seat if the child’s weight exceeds the maximum load capacity of the seat.

Any issue must always be reported:

  • by calling customer service (Monday–Friday, 8:00 a.m.–8:00 p.m.; Saturday–Sunday, 10:00 a.m.–6:00 p.m.) at +420581652047;
  • outside customer service working hours, via the in-app feedback function available in the main menu under “Need help?”.

The customer may then rent another bike. When using the bike, the relevant legal regulations governing traffic on public roads must be followed.

All bikes are equipped with a front and rear light, including a reflective element. The lights turn on automatically at the start of the rental. After the rental ends, they switch off automatically after a few minutes, so manual operation is not necessary. The bikes are also fitted with reflective strips on the rims and on the sides of the pedals.

All bikes are equipped with a bell on the left handlebar, operated manually by turning it away from and toward oneself.

The bikes are fitted with front and rear lever brakes. The levers are located on the handlebars, with the front brake operated on the left side and the rear brake on the right side. Both brakes should be used evenly. The front brake in particular must be used carefully. Sudden braking may, for example, result in an abrupt stop to which the rider may not be able to react. Similarly incorrect is excessive use of the rear brake, which is considerably less effective and may cause the bike to skid if applied sharply. The front brake should also not be used while cornering, as this could cause the bike to slip.

When shifting gears (which can be found on the right handlebar), the rider must always stop pedaling or reduce intensity. On flat terrain this happens smoothly; on a steep hill, the gear should be changed before starting the ascent to avoid shifting while climbing.

For bikes equipped with a child bike seat, the customer must proceed with maximum caution. A bike with an attached seat is less stable. The customer is obliged to ensure that the child wears a helmet at all times during the ride and is properly secured with safety belts, including securing the child’s feet so they cannot get caught in the bike. The customer is obliged to ride more carefully, more cautiously, and more slowly than usual on a bike with a child seat. Due to the added weight of the child, the bike may brake and turn less effectively, resist in corners, or feel heavier when riding uphill. It is prohibited to leave the bike parked with a child in the seat – for as long as the child remains seated, the customer is obliged to hold and control the bike to prevent it from tipping over. It is prohibited to place in the child seat a child who is not able to sit steadily on their own or who is not sufficiently physically or mentally mature for riding in a child seat. Responsibility for transporting the child and for assessing whether riding a bike with the child is suitable always lies with the customer. For riding with a child, quieter roads or cycle paths must be chosen and busy or high-traffic roads avoided.

The customer is obliged to check the bike for defects before use. If the customer discovers technical defects or deficiencies at the beginning or during the rental period, they must immediately inform the provider’s customer service via the customer line available Monday to Friday from 8:00 a.m. to 8:00 p.m. and on Saturday and Sunday from 10:00 a.m. to 6:00 p.m. at +420581652047. Outside customer service working hours, they shall contact the provider via in-app feedback or email (servis@nextbikeczech.com) and, if necessary, end the bike rental.

If the bike does not unlock correctly, customer support must be informed. During customer service hours (Monday–Friday 8:00 a.m.–8:00 p.m.; Saturday–Sunday 10:00 a.m.–6:00 p.m.), please contact us via the service line at +420581652047 so the issue can be resolved immediately (the customer must call while standing next to the bike); outside working hours, please contact us immediately via in-app feedback or email (servis@nextbikeczech.com).

§7 Parking of Rented Bikes

If the customer decides to temporarily interrupt the ride, they must park the bike (rental charges continue in parking mode). Parking mode can be selected in the app in the active rental detail, where the parking option is available on the bar. Parking mode must be confirmed and the bike subsequently locked. When the customer wishes to continue the ride, they cancel parking mode, the bike unlocks, and after the ride they return it to one of the official stations or flex zones in the manner described in §9 of these GTC. When parking, the customer is obliged to comply with traffic regulations. They must also ensure that during parking they do not obstruct road safety, that the bike is not an obstacle to other vehicles, and that no damage is caused to third parties or their property.

In particular, rented bikes may not be parked permanently or temporarily:

  • at traffic lights;
  • at parking meters or parking card readers;
  • at traffic signs;
  • on sidewalks reduced to a width of less than 1.50 m;
  • in front of, inside, or near emergency exits and in fire department service zones;
  • where the bike covers local advertising;
  • on railway or bus platforms;
  • in buildings and courtyards;
  • on paths adapted for visually impaired persons;
  • at or in front of mailboxes;
  • in front of doors, gates, or within their swing area;
  • on or in front of access roads.

The rented bike must be properly locked whenever it is not in use, even if the customer leaves it only briefly. Further information on how to lock the bike can be found on our website or online on YouTube.

The customer may not permanently park bikes in parks, gardens, or other privately owned areas. The customer may temporarily park bikes on privately owned property only if they have permission from a person authorized to grant such permission.

Failure to comply will result in charges according to the currently valid price list. In addition, the customer is liable for payment of any administrative fines or claims by third parties who were harmed as a result of non-compliance with these conditions or generally binding legal regulations.

§8 Collection of Outstanding Amounts and Penalties

Recovery of outstanding amounts: If the customer fails to pay penalties or other outstanding amounts related to the use of the provider’s services in accordance with these General Terms and Conditions, the provider reserves the right to actively recover such debts. This includes, but is not limited to, the use of internal recovery processes, legal action, or third-party services specializing in debt collection.

Contractual penalty for late payments: In the event of late payment of penalties or other outstanding amounts, the customer shall be charged a contractual penalty of 0.1% of the outstanding amount for each day of delay, starting on the day following the due date until the debt is paid in full.

Notification of unpaid amounts: The provider undertakes to inform the customer of any unpaid amounts and to grant the customer a reasonable period for payment of such outstanding amounts before commencing recovery proceedings.

Right of defense: The customer has the right to inform the provider of any discrepancies or unfair penalties within the prescribed period. The provider undertakes to duly consider all such objections and to act responsibly with the customer in order to reach a fair solution.

Record of unpaid amounts: The provider is entitled to record all unpaid amounts and related penalties in customer accounts until they are fully settled.

Further measures: If the outstanding amount remains unpaid even after the expiry of the prescribed period, the provider reserves the right to take further steps, including but not limited to suspension or termination of the provider’s services for the affected customer.

§9 Return of Bicycles

Rented bicycles may only be returned to predefined places available on the map in the app and on our website (https://www.nextbikeczech.com/mesta/). After selecting the given city, stations can be searched on the map, marked by “drops” with the station number and name. Exceptions apply to individual locations where bikes may be returned within a flex zone. The customer is obliged to check in the app that the bike is correctly placed in the station.

The bike must be returned so that it is clearly visible in one of the locations published online at www.nextbikeczech.com(or in the nextbike app) and locked using the lock above the rear wheel, by which the customer confirms the end of the rental and provides the provider with information on the rental duration and the exact return location (station number or GPS coordinates).

Returning bikes to a no-parking zone as shown in the nextbike app or on the nextbikeczech.com website is strictly prohibited without exception.

For the bikes, the lever on the lock above the rear wheel must be mechanically pressed down to end the rental. This is then automatically reflected in the nextbike app. The customer is obliged to check in the app under “My rentals” (or on the website after logging into the account and in the transaction history) whether this has happened and, if they see that the rental has not ended, to inform the operator immediately. During customer service working hours (Monday–Friday, 8:00 a.m.–8:00 p.m.; Saturday–Sunday, 10:00 a.m.–6:00 p.m.), please contact us via the service line at +420581652047 so the issue can be resolved immediately (the customer must call while standing next to the bike); outside working hours, please contact us immediately via the in-app feedback function or by email (servis@nextbikeczech.com). If the customer does not have confirmation of the end of the rental in the app, the bike rental continues and the provider is entitled to demand the full rental price from the customer.

The customer must be able to provide this information to the provider on request for a period of 48 hours from the rental period.

If the customer does not return the bike to the defined area as described in paragraphs 1 to 4, provides false information, or fails to request the return of the bicycle, a service fee shall be charged in accordance with the current price list.

In the cities of Beroun and Kladno, if a charging dock is available, the bike must be inserted into the dock and then locked using the lock lever. If the customer receives a notification about an incorrectly locked bike, they must call customer service or, if unavailable, inform via the app.

The customer undertakes to return the bike to designated places in such a way that it does not obstruct the movement of other road users and does not prevent third parties from freely using the relevant space.

§10 Obligations of nextbike Czech Republic s.r.o.

The provider is liable for defects in bikes that were reported to it and not remedied. If the customer uses a bike that is visibly damaged or whose functionality is in any way limited, the provider is not liable for any damage caused by the use of such bike. The customer is obliged to inspect the bike, including its functionality, before use. The provider is not liable for damage to items transported during the rental, whether in the bike basket or in the mobile phone holder. The customer uses the bikes to transport items at their own risk.

The provider is not liable for cases of improper and/or unauthorized use of the bicycle pursuant to §3.

§11 Obligations of Customers

The customer uses the provider’s services at their own risk. The customer is fully liable for damage caused to a third party through their own actions while using the provider’s services. Claims of the provider’s liability insurer against the customer remain unaffected.

If the customer causes the provider any damage due to conduct contrary to their obligations under these GTC or contrary to the purpose of the rental, including theft of the bike due to conduct contrary to the GTC, the customer is obliged to compensate the provider for the damage caused, especially the costs necessary for repair, replacement, or acquisition of a new item.

The customer is liable for destruction, loss, damage, or deterioration of the bike or its equipment beyond normal wear and tear, regardless of the degree of actual fault. This does not apply where the damage was caused by the provider.

If the bicycle is stolen during the rental period, the customer must immediately report the theft to the provider via the customer line, available Monday to Friday from 8:00 a.m. to 8:00 p.m. and on Saturday and Sunday from 10:00 a.m. to 6:00 p.m. at +420581652047, or outside customer service hours by email to servis@nextbikeczech.com, and also report it to the Police of the Czech Republic. The customer undertakes to provide the provider with all necessary cooperation if required by law enforcement authorities.

The customer undertakes to pay all fines imposed on them by the competent administrative authority in connection with the use of the bike if such use was contrary to generally binding legal regulations. If the provider is sanctioned directly, it is entitled to claim all costs associated with payment of the fine (penalty) from the customer.

§12 Customer Obligations in the Event of an Accident

The provider must be informed immediately of any accidents and damage arising from the customer’s use of the bike. If an accident occurs that involves not only the user but also third-party property or another person, the customer is obliged to report the incident to the police immediately. If they fail to do so, the customer shall be liable for damage caused to the provider as a result of the breach of this obligation.

In the event of an accident, the customer undertakes to provide the provider with all necessary cooperation in handling all administrative acts related to settlement of the insurance claim.

§13 Use of Customer Card, Electronic Ticket, or Electronic ID Card

If the customer uses as an access medium a customer card issued by a cooperation partner, they agree that upon first use of the card the provider may request additional customer data necessary for the cooperating partner’s business purposes.

If the validity of the cooperation partner’s customer card has expired, the customer account with the provider will be deactivated in cases where no payment method has been recorded. Once a valid payment method has been provided, the customer will again be allowed to use the provider’s services.

Previously accepted nextbike customer cards remain valid and are not transferable to other parties.

In the event of loss of the customer card, the customer is obliged, in their own interest, to block the card via the service telephone line. Card replacement may not be possible.

§14 Confidentiality of User Information

The customer is responsible for ensuring that their user data are not used or misused by unauthorized third parties. This applies in particular to their personalized PIN/password.

The provider expressly states that nextbike employees are not authorized and will never ask for the customer’s password.

The customer may change personal data at any time and as often as they wish.

If the customer has reason to believe that their user data have been compromised or misused, they must inform the provider immediately.

The customer may deactivate the customer account by written notice to the provider at Libušina 526/101, Olomouc 779 00, Czech Republic, or by email to servis@nextbikeczech.com.

§15 Misuse and Exclusion

In the event of a serious or repeated breach of these GTC by the customer, the provider has the right to revoke the customer’s rights, in particular to prevent such customers from further use or future reactivation/registration in the nextbike app, including complete prevention of access to its bicycles and services.

Serious breach by the customer includes, in particular but not exclusively:

  • unauthorized use of a bike without using the app or without prior telephone booking;
  • repeated return of bikes outside places defined in the app or outside flex zones;
  • intentional damage to the provider’s property or damage caused by careless handling of the bike, or repeated damage to third-party property resulting from use of the provider’s bike;
  • long-term (more than 30 days) unpaid obligations of the customer toward the provider;
  • any misuse of data, the app, or the nextbike website.

§16 Fees, Prices and Calculations

All fees and service prices are calculated on the basis of the prices valid at the start of each individual use of the bicycle. Rental charges are governed by the current price list.

Free minutes available in the customer’s account are used to charge rides.

Additional fees (unlocked bike, bike returned outside a station, etc.) are governed by the current price list.

A nextbike subscription is valid for rental of one bicycle. Subscriptions are generally valid and may only be used by the person to whom they were specifically issued in accordance with the current price list.

The annual subscription is valid for the riding season and is charged in full immediately. The annual subscription is valid for one bike only. The subscription is automatically renewed unless the customer cancels it before the end of the subscription period in the app, in their account at www.nextbikeczech.com, or by request sent to servis@nextbikeczech.com.

The monthly subscription is valid for 31 days from the order date and is charged in full immediately. This subscription is valid only for one bike and the given bike type. The subscription is automatically renewed unless the customer cancels this tariff before the end of the subscription period in the app, in their account at www.nextbikeczech.com, or by request sent to servis@nextbikeczech.com.

A partner subscription activated by the customer through redeeming a voucher cannot be displayed or cancelled in the app. Cancellation is only possible through customer support either by calling the customer line or by email (servis@nextbikeczech.com).

If the customer does not cancel automatic renewal before the renewal date, it is possible to request cancellation of an unused subscription through customer service. The amount for such subscription is credited to ride credit. If charged from the payment card, the amount may be refunded to the payment card at the customer’s request, subject to a CZK 50 fee for the reverse debit transaction.

Termination of a special-rate agreement does not automatically deactivate the customer account with the provider. If the customer wishes to deactivate the account, this must be done by written notice to nextbike Czech Republic s.r.o., Libušina 526/101, Olomouc 779 00, Czech Republic, or by email to servis@nextbikeczech.com.

Credit is non-refundable (it cannot be paid out to a payment card), does not expire, and may be used in any city or country where nextbike GmbH operates its service.

If the customer deletes their account in the app, the account is automatically removed only if the balance is zero or positive (credit is non-refundable, so it is forfeited upon account deletion). If there is an outstanding amount on the account, it must first be paid and only then can the customer request deletion of the account.

§17 Payment and Late Payment

The customer pays the invoiced amounts using the payment card linked to their nextbike account.

If, for any reason, the invoiced amounts cannot be charged (e.g. due to an invalid payment card, insufficient available balance, etc.), the provider has the right to deactivate the customer’s nextbike account. To reactivate the account, the customer must again verify the payment card with an amount of CZK 50 (in Kladno, CZK 300 valid from 21 October 2023; in the Beroun region, CZK 300 valid from 3 December 2024), which will then be converted into ride credit. If the outstanding amount is higher than CZK 50, the corresponding amount shall be charged.

§18 Rental Billing and Compensation

The provider charges its customers all fees according to the current exchange rate and price list. Completed rental processes (including costs and time periods) can be viewed by the customer in their account at www.nextbikeczech.comand in the app. This list of all completed rental processes does not include extraordinary items that cannot be included in the automated system (for example bonuses or service fees).

The relevant fees, costs, and rental charges are automatically charged from the customer’s account on the basis of the outstanding amount or used services.

Any objections by the customer to the charged prices must be sent to the provider no later than 14 days from the date of posting of the relevant item, either via in-app feedback or by email (servis@nextbikeczech.com). After this period, charged items can no longer be disputed. Any payable compensation/refunds will be credited to the customer’s nextbike account and applied to the next payment for nextbike rides, unless the customer specifies otherwise.

If the provider discovers incorrectly applied vouchers or unauthorized use of other bonuses on the customer’s account, it is entitled to remove such incorrectly used amounts or free minutes from the account.

§19 Disputes Arising Between the Provider and the Customer

Disputes arising between the provider and the customer shall be resolved by the competent general courts pursuant to the Civil Procedure Code. The provider always seeks, first and foremost, an out-of-court resolution of disputes with the customer. The provider informs the customer-consumer that the entity competent for out-of-court dispute resolution in the case of consumer disputes arising from service agreements, or the body handling complaints, is the Czech Trade Inspection Authority, ID No. 000 20 869, with registered office at Štěpánská 44, 110 00 Prague 1, established by Act No. 64/1986 Coll. on the Czech Trade Inspection Authority, website: https://www.coi.cz/, which the customer may contact via the electronic filing office on the Czech Trade Inspection Authority website. More information on out-of-court dispute resolution is available at https://www.coi.cz/informace-o-adr/.

§20 Termination and Deletion of Customer Information

The provider and the customer may terminate the contractual relationship at any time. The right to extraordinary termination is not affected by this provision. The customer may deactivate the customer account by written notice sent to the provider’s registered office address or by an electronic notice of termination sent to servis@nextbikeczech.com.

Account deactivation is possible only if no outstanding amount is recorded for the customer.

After termination of the special rate, the customer card may be returned to nextbike Czech Republic s.r.o., Libušina 526/101, Olomouc 779 00, Czech Republic.

§21 Personal Data Protection Policy

The provider collects, stores, and uses customers’ personal data. Where it is necessary to fulfill contractual obligations, conclude a contract between the customer and the provider, or comply with any other legal obligation of the provider, the provider is obliged to use such data only in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data (hereinafter “GDPR”) and Act No. 110/2019 Coll., on the Processing of Personal Data, as amended; this means all information relating to an identified or identifiable natural person (i.e. the data subject = you).

The provider is entitled to disclose information about the customer to investigative authorities of the state administration or law enforcement authorities, in particular their address, if offence proceedings or criminal proceedings are being conducted against the customer.

For payment purposes, the customer’s payment data will be transferred to our payment partners for verification and settlement of rental charges. After the registration process, such data are no longer visible to the provider’s employees.

Further information relating to the use, administration, and processing of personal data may be provided in our Privacy Policy.

§22 Other Provisions

All legal relationships between the customer and the provider are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code.

The provider is under no obligation to compensate the customer, whether financially or in any other form, for harm caused by a malfunctioning app or by the unavailability of bikes at a station.

Date of last update: March 16, 2026